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Returns & Exchanges

    • Return Due To Change Of Mind

    Aoxeyewear Inc. will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

    Please contact us at info@aoxeyewear.com to initiate a return.

    Any item customized (e.g. engraving on temple) cannot be returned or refunded. 

    Any item with prescription lenses or customized lenses (tinted with correction) cannot be returned or refunded.

    Return shipping will be paid at the customers expense and will be required to arrange their own shipping to the original address the package was received from. For any further information, please contact us at info@aoxeyewear.com.

    Once returns are received and accepted, refunds will be processed to the original form of payment or store credit for a future purchase. We will notify you once this has been completed through email.

    • Warranty Returns

    Aoxeyewear Inc. will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

    Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

    Upon return receipt of items for warranty claim, you can expect Aoxeyewear Inc. to process your warranty claim within 7 days.

    Once warranty claim is confirmed, you will receive the choice of:

    (a) refund to your payment method

    (b) a refund in store credit

    (c) a replacement item sent to you (if stock is available)

    • Change Of Delivery Address 

    For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

    Aoxeyewear Inc. ("we" and "us") is the operator of https://www.aoxeyewear.com ("Website"). By placing an order through this Website you will be agreeing to the terms above. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.